Frequently Asked Questions

Still Have Questions?

We’re happy to help!

📞 Phone: 905 805 2244

📧 Email: info@balloonuniverse.ca

All of our balloons are filled with helium, unless specifically requested or noted in the product description.

We use high quality rubber & Hifloat gel for our latex balloons to maximize float time.

Standard Latex lasts 2-3 days
Standard Confetti Latex lasts 1 day
Foil(Mylar) balloons last 3-5 days

Typically, large latex balloons last longer than standard latex balloons.

For longevity we recommend keeping balloons indoors at room temperature. Exposure to outdoor conditions or cold weather may reduce their float time.

We deliver to Greater Toronto & Hamilton Area and Niagara Region. Please refer to our delivery areas page

Yes, you can customize your order. When placing the order please type out a detailed description of how you want the balloon arrangement customized. Alternatively, you can call us or email us and we will be able to help

Yes, we do! For more details, please visit our Events & Decor page or give us a call, and we’ll be happy to guide you through our services.

Yes, we do offer next day delivery on orders placed before 12:00 PM

Yes there is a delivery fee, please refer to our delivery areas page.

We have a priority time slot where we will deliver between 9:00 AM and 12:00 PM on delivery day & a standard time slot where we will deliver anytime between
9:00 AM and 6:00 PM on delivery day.